Shipping & Returns

Shipping Policy

Thank you for choosing Keller Custom Drip! We want to ensure that your shopping experience with us is smooth and convenient. Please take a moment to review our shipping policy.

  1. Processing Time:

    • All orders are processed within 3 business days (Monday to Friday, excluding holidays) after receiving payment. We strive to ship orders as quickly as possible, and you will receive an email confirmation once your order has been processed.

  2. Shipping Methods:

    • We offer the following shipping methods:
      • Standard Shipping: 5-7 business days
      • Expedited Shipping: 3-4 business days
    • Please note that shipping times may vary based on your location and chosen shipping method.

  3. Shipping Costs:

    • Shipping costs are calculated based on the weight of your order and the shipping method selected. The total shipping cost will be displayed during the checkout process before completing your purchase.

  4. International Shipping:

    • We currently offer international shipping to select countries. International shipping costs and delivery times may vary. Any additional customs duties and taxes imposed by the destination country are the responsibility of the customer.

  5. Order Tracking:

    • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kellercustomdrip@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kellercustomdrip@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kellercustomdrip@gmail.com.